We are excited to announce an upgrade to your Account, aimed at providing you with an enhanced crypto trading experience. The upgrade involves migrating your account to our trusted crypto service provider, Bakkt Crypto Solutions. However, please note that only users who reside in Texas, US, are eligible to migrate. Additionally, the migration process is available exclusively on our iOS and Android applications. Depending on your current account status and holdings, the process may vary. Below is a step-by-step guide outlining the migration process tailored to different user scenarios.
Account Upgrade Process
Step 1: Reviewing the Upgrade Notice
When you log into your Blockchain.com Account, you will see an important notice about the upgrade on your dashboard. This notice will inform you of the upcoming upgrade.
Step 2: Initiate the Upgrade
Depending on your current account status and holdings, follow the appropriate scenario below to initiate the upgrade:
Scenario 1: No Funds in Wallet
Click on the "Review the Terms of Service" button. After you have read the terms carefully, click on the "Continue" button to begin the migration process.
Scenario 2: Users with all balances supported by our crypto service provider, Bakkt Crypto Solutions
Click on the "Upgrade account" button. Check the necessary boxes to acknowledge the upgrade terms and click on the "Upgrade" button to proceed.
Scenario 3: Users with balances that are not supported by our crypto service provider, Bakkt Crypto Solutions
Click on the "Upgrade account" button. Check the necessary boxes to acknowledge the upgrade terms and click on the "Continue" button to proceed to the Asset Consolidation screen.
On this screen you will find all your assets that need to be consolidated to Bitcoin (BTC) in order to upgrade your account.
This includes:
- Any balances lower than $0.5 USD.
- Balances (including Fiat: USD, EUR, GBP) of assets not listed below:
- Bitcoin (BTC)
- Ethereum (ETH)
- Ethereum Classic (ETC)
- Litecoin (LTC)
- Bitcoin Cash (BCH)
- Dogecoin (DOGE)
Confirm the consolidation and account upgrade by clicking on the “Upgrade” button.
Step 3: Migration in Progress
Once confirmed, your account upgrade will be in progress. The migration may take up to 24 hours, during which your funds may be temporarily inaccessible. Rest assured, our team is working diligently to minimize any disruption.
Step 4: Success!
Upon successful migration, you will receive a confirmation that your account has been upgraded. You can now enjoy enhanced crypto trading features on our platform.
We appreciate your cooperation in this upgrade process, and we're committed to providing you with an improved and seamless crypto trading experience. Should you have any questions or encounter issues during the upgrade, our support team is always here to assist you. Happy trading!
Cryptocurrency execution services in the state of Texas are provided by Bakkt Crypto Solutions, LLC and Bakkt Marketplace, LLC (“Bakkt”, NMLS ID 1828849/1890144) through a software licensing agreement between Bakkt and Blockchain.com, Inc. Bakkt is not a registered broker-dealer or a member of SIPC or FINRA, and your crypto balance is not FDIC or SIPC insured. Please ensure that you fully understand the risks of owning crypto before trading. See here for Bakkt legal disclosures.