This article is only relevant for customers it’s been directly shared with. Unless you have received an email, push notification, or in-app message from Blockchain.com referring you here, you can disregard.
We have sent you an email highlighting the changes below that are relevant to you. We’re evolving for a better experience. Here’s what you need to know:
You may need to accept new terms and conditions
Our updated terms and conditions are ready for you to review in the app. Please review and agree to continue trading.
You may need to complete the identity verification process again
Verifying your identity is a regulatory requirement, as well as being crucial for preventing fraud and securing your account. You also won’t be able to buy crypto, or trade to higher limits without an up-to-date identity document.
Please log-in to your Blockchain.com Account and follow the steps below to complete the verification process:
How to verify your identity on mobile:
- Click ‘buy’ on your Account Screen
- You’ll be prompted to upgrade your account to full verification
- Make sure you’ve got a valid ID document ready, and follow the steps on screen
How to verify your identity on web:
- Click the profile icon on the top right of your screen
- Select ‘trading limits’ and then ‘get full access’
- Make sure you’ve got a valid ID document ready, and follow the steps on screen
More guidance on verifying your identity:
[Video] [Support Article]
If you currently hold a USD, EUR, or GBP balance, it may be converted to USDT
Some users will no longer be able to hold fiat (that’s USD, EUR, or GBP) balances with Blockchain.com. If this affects you, we’ve sent you an email with more information, and you have a fiat balance in your account, this has been converted to USDT. We aren’t charging any fees for this conversion, and your wallet reflects the equivalent in USDT that you previously held in fiat.
If you have a Staking Account, it may be closed
Unfortunately, some users will no longer have access to Blockchain.com’s Staking Account. If this affects you, we’ve sent you an email with more information, and your Staking balance will be closed, and all assets will be moved into your Wallet Account.
You may no longer have access to the Blockchain.com Exchange. If you use the Blockchain.com Exchange, you’ll need to transfer your balance to your Blockchain.com Wallet
Users who do not have access to the Blockchain.com Exchange will still have access to the Blockchain.com Wallet and all the features there (including trading crypto). You can easily move your balance from your Exchange Account to your Blockchain.com Wallet. Read the guide, or watch the how-to-video here. If this affects you, we’ve sent you more information.
- Click Withdraw
- Select Crypto Assets
- Select the destination as My Blockchain.com Wallet
- Enter your verification code, and click Withdraw