When using Blockchain.com Pay your purchased cryptocurrency transaction is anticipated to be quickly verified and included in the blockchain network. Blockchain.com Pay is designed to automatically calculate the appropriate fees for sending cryptocurrencies, aiming to achieve quicker transaction confirmations. However, there may be occasions when your transaction encounters delays in the confirmation process.
Estimated Transaction Time Per Blockchain
Bitcoin:
- Cryptocurrency: Bitcoin (BTC)
- Average Confirmation Time: Approximately 10 minutes per block
Ethereum:
- Cryptocurrencies: Ether (ETH) and all ERC-20 tokens
- Average Confirmation Time: Between 15 seconds and 5 minutes
Litecoin:
- Cryptocurrency: Litecoin (LTC)
- Average Confirmation Time: About 2.5 minutes per block
Other Blockchains:
- Cryptocurrencies: Including Bitcoin Cash (BCH), Stellar Lumens (XLM), Polkadot (DOT), and others
- Average Confirmation Times: Usually under 1 minute, but may vary due to network conditions
Please note that if the transaction is being confirmed (has more than 1 confirmation), the confirmation time will vary depending on the receiving platform (wallet or exchange) where you are sending the funds.
Understanding Transaction Delays
Transaction delays can occur due to network congestion, particularly when a high volume of transactions is sent simultaneously. When the network faces a surge in transaction volumes, your transaction might experience a delay before being incorporated into a block and confirmed. During periods of intense network activity such as market fluctuations or prominent events, increase the likelihood of such delays.
Tips for Handling Transaction Delays
- Understanding the Process: Keep in mind that transaction delays, while sometimes inconvenient, are a normal part of blockchain operations due to their inherent complexity.
- Support and Further Assistance: If you encounter an extended delay, or if the transaction is confirmed on the blockchain but the funds are not visible, please contact Blockchain.com Pay's support team or the recipient merchant for further help and information.
- Additional Note: In case your transaction is in a 'manual review' status or remains pending for an extended period, please be aware that certain transactions may undergo a review by our team to ensure security and compliance with KYC/AML regulations. If the review process takes longer than usual, please keep an eye on your inbox or contact our support team for updates.