A wallet identifier (also known as a wallet ID) is like a username. You need it to log into your wallet. When you sign up for a Blockchain wallet, you should receive an email that contains your wallet identifier and that prompts you to verify your email address. If you did not receive this email or do not know your wallet identifier for any other reason, follow these steps to regain access to your wallet.*
- If you know the email address associated with the wallet, go to https://login.blockchain.com/#/reminder and input your email address. If there are any wallets associated with that email address, you should receive an email that contains their identifiers. If you do not know the email address associated with your wallet, or do not have access to that email account, skip to step 3.
- If you did not receive an email, this may mean that there are no wallets associated with that email address. It may also, in rare cases, signify an email delivery issue. If you are certain that there is at least one wallet associated with your email address, contact our support team.
- To request a wallet lookup from our support team, please submit a request here. Please fill out all applicable fields to the best of your knowledge and ability.
*If you have your 12-word recovery phrase, you can use it to restore access to your funds here. This action will create a copy of your original wallet; this new wallet will have a new wallet identifier. Please note that imported addresses are not backed up by the recovery phrase and will not be restored.