I'm getting the message "Error decrypting wallet"

The error message “Error decrypting wallet” means the password you’re using when attempting to log in is incorrect. Unfortunately, we're unable to help you re-gain access to your wallet if you've lost or forgotten your password. This is because we don't have access to your wallet or your wallet password.

If you find yourself in this situation, we recommend trying the steps below:

  1. Try to log in using every possible password combination you may have used.
  2. Your 12 word Wallet Recovery Phrase can be used if you forget your password. Enter the phrase using this form to create a new wallet that contains all the addresses and balances contained in your previous wallet. Keep in mind, this process does NOT include funds stored in any Imported Addresses.
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