What is an Order ID?

Each Swap order is assigned a unique Order ID. It consists of alpha-numeric characters and will display in this format: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.

What is my Order ID used for?

If there is a problem with your Swap order, be sure to have your Order ID on hand when submitting any related support requests. Your Order ID will help us troubleshoot the issue.

Order IDs are intended for our internal use only. They will not work for any other purpose.

Where can I find my Order ID?

The steps to find your Swap Order ID differ slightly between web and mobile versions of our wallet. 

On Web

  • From the main menu, click Swap
  • Click the Order History tab
  • Click View Details next to the order in question
  • Your Order ID will be below Order Status

On iOS

  • From the bottom menu, tap Swap
  • Tap the Swap menu in the upper right corner
  • Tap Order History
  • Find and tap on the order in question to view details
  • Your Order ID will be at the bottom
  • Tap the Order ID to copy it to your clipboard

On Android

  • Tap the main menu on the upper left
  • Tap Swap
  • Find and tap on the order in question to view details
  • Your Order ID will be at the bottom
  • Tap the Order ID to copy it to your clipboard

Still have a question about Swap Order IDs? Get in touch!

Was this article helpful?
5 out of 5 found this helpful
Have more questions? Submit a request

Comments

Article is closed for comments.