Identity Verification Overview

Verifying your identity helps prevent fraud and ensures that no one, except you, is able to use your payment information to make exchanges.

Before you’re able to use our crypto-to-crypto exchange, you’ll be required to verify your identity by providing important personal information, a valid government-issued ID, and completing a photo or video facial check. Your personal information and documents are reviewed by id verification software provider, Onfido, as well as our support agents.

In most cases, acceptable forms of ID will include a passport or driver's license.

Steps to verify your identity:

  1. Enter your personal information
    1. First Name
    2. Last Name
    3. Date of Birth
    4. Address
  2. Verify your phone number
  3. Upload identity document
  4. Take a picture/video of yourself
  5. Wait for your verification

If your submission is clear and consistent, the automated verification may take anywhere from 5 minutes to 2 hours. If there are problems with the automated verification and manual review is required, it may take approximately 5 business days. We’ll stay in touch throughout the verification process, and we’re always here to answer your questions.

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