I lost my Lockbox device

Lockbox devices are experiencing inconsistent connection with the Blockchain web wallet. Some functionality, such as setup, managing applications, and sending funds from the device is affected. Funds can still be received and are backed up by the 24-word recovery phrase. Updates will be communicated when the issue is resolved.

In case of loss, theft, or destruction of your Lockbox device, you can restore access to your funds with your 24-word recovery phrase. For the restore process, you will need the Recovery Sheet (completed with your 24 words) and a new Lockbox hardware device.*

Make sure to store your recovery phrase securely. For maximum security, keep your PIN code and 24-word recovery phrase secret. Never give these out to anyone for any reason, as they grant complete access to your wallet and funds.

*Your funds can be restored on any hardware or software wallet that supports 24-word recovery phrases and is compatible with BIP32/BIP39/BIP44 standards.

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