I lost my Lockbox device

In case of loss, theft, or destruction of your Lockbox device, you can restore access to your funds with your 24-word recovery phrase. For the restore process, you will need the Recovery Sheet (completed with your 24 words) and a new Lockbox hardware device.*

Make sure to store your recovery phrase securely. For maximum security, keep your PIN code and 24-word recovery phrase secret. Never give these out to anyone for any reason, as they grant complete access to your wallet and funds.

*Your funds can be restored on any hardware or software wallet that supports 24-word recovery phrases and is compatible with BIP32/BIP39/BIP44 standards.

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