What does it mean when my status is ‘In Review’ or 'Under Review'?

After you’ve submitted the required personal information and facial check, it’s time for us to review. There are two different types of review: In Review and Under Review.

In Review

If your verification status is In Review, this means that your ID uploaded successfully and your submission is being reviewed automatically. Automated reviews typically take anywhere from 5 minutes to 2 hours.

Under Review

If your verification status is Under Review, this means that your ID has been uploaded successfully, but we were unable to verify you without further review. Your submission has been passed onto our team for manual review. This process may take approximately 5 business days. Unfortunately, we’re unable to fast track manual reviews.

We’ll keep you updated about your review and contact you if we need any extra information.

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