When will my identity be verified?

The personal information and identification documents you submit are reviewed by identity verification software as well as our support agents.

If your submission is clear and consistent, your identity verification should typically take between 5 minutes to 2 hours. If, for some reason, your submission can’t be automatically verified, it will be manually reviewed. This process may take approximately 5 business days. Unfortunately, we are unable to fast track manual reviews.

If at any point we need extra information from you, we’ll be in touch via email.


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