Tips for submitting your personal information

By verifying your identity, you’re letting us know that, without a doubt, you’re you. In other words, ID verification is an effective way to prevent fraud and make sure no one, except you, can use your payment information to make exchanges. 

In this article, we'll share tips about submitting your personal information to minimize your chance of delays or rejection. We aim to approve submissions as quickly as possible.

Verification Tips:

  • Only submit your personal information through the Wallet's identity verification process, not via email or support requests.
  • Your phone number can be used for exchange verification in one Wallet only. Verification attempts made with the same phone number in a second Wallet will not be approved. 
  • Enter your first name exactly as it appears on your ID.
  • Enter your last name exactly as it appears on your ID.
  • Enter your correct date of birth in the proper format.
  • Enter your correct address. If your current address is the same as the address on your ID, be sure to enter it exactly as it appears on your ID.

For a closer look at how the identity verification process works, please see our Support Center article here

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