- Never include your 24-word recovery phrase when you return a package.
- Please keep in mind you have 14 days after your delivery to request to return your package. After this period, we will no longer be able to accept the return.
- Please also note that shipping fees and customs fees for a return will not be refunded.
To initiate a return/refund within 14 days of delivery:
- Contact our support team to receive an RMA (Return Merchandise Authorization) number.
- Your order invoice must be included in your return, with the mention "RETURN / REFUND" and the RMA number written on it.
- Our support team will provide the return postal address.
- Depending on your payment method, we will process your refund as soon as we receive your package.
After you receive the RMA number, you have 14 days to return your package.
Please note, if you return your Lockbox package back to us without completing the steps above:
- We will inform you that a return initiated in this way may take longer to process.
- Be sure your return shipping method has a tracking number, or you will have no guarantee your parcel has successfully made it back to us.
- Your order will be refunded as soon as we receive your package.
After the 14-day period, returns will not be refunded, only shipped back to the user.