Lockbox devices are experiencing inconsistent connection with the Blockchain web wallet. Some functionality, such as setup, managing applications, and sending funds from the device is affected. Funds can still be received and are backed up by the 24-word recovery phrase. Updates will be communicated when the issue is resolved.
Are you looking to receive funds from a friend or third party? All you need to do is share your receiving address with them. Once your Blockchain Lockbox has been paired with your web wallet, it does not need to be connected for you to receive funds; you can generate a new receiving address straight from your web wallet and receive funds to your hardware wallet even if you don’t have it on you at the moment.
To retrieve your Lockbox receiving address, simply follow these steps:
- Click on Request in the top of your wallet and, from the Currency drop-down menu, select the cryptocurrency you would like to receive.
- In the Receive To drop-down menu, choose your Lockbox wallet.
- Click Copy to copy the newly generated address to your clipboard and share with the sender OR click View QR Code so the sender can scan your address’ QR code directly from your phone.
Your Lockbox wallet is built with a hierarchical deterministic (HD) framework, which means it generates a new address each time you want to receive bitcoin or bitcoin cash. Each address generated by your wallet will remain valid forever, so you can reuse addresses. However, to keep your transaction history more private, we recommend using a new address for every transaction.