Why has my Swap order expired?

Orders do not expire often. On the rare occasion a Swap order expires, it could be for several reasons including, but not limited to, network congestion, or your depositing transaction may have been rejected.

If your order expires, you will receive an email notification letting you know. In your Order History, the order will have a status of Expired. If an order expires and you still want to make an exchange, you will need to place a new Swap order.  

When an order expires, no funds should be deducted from your wallet.

For any questions about expired orders, please contact us. If inquiring about a specific order, be sure to include your Order ID in your support request.  

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