How long will my Swap order take?

The table below illustrates example order times. The time it takes or an order to complete will differ depending on whether you are Swapping to and from your Private Key Wallet or Trading Account. Below is an example of a BTC-ETH trade with the different options that are available: 


Completion Times

BTC Private Key Wallet -> ETH Private Key Wallet

Dependent on the BTC network speed and the ETH network speed (~2 hours) 

BTC Private Key Wallet -> ETH Trading Account

Dependent on the BTC network speed (~ 1 hour)

BTC Trading Account -> ETH Trading Account


When using your Private Key Wallet, Swap uses priority fees to help ensure the network confirms your order as soon as possible, but network congestion may extend your order completion time. When using your Trading Account only, network fees and network congestion do not apply. has no control over on-chain transaction times or confirmations. If your Swap order is still in progress after 6 hours, please contact us for a status update. Please be sure to include your Order ID in your support request

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