Swap is designed to make exchanging cryptocurrency a quick and seamless process. All Swap orders are settled on-chain, which means they are subject to changing network conditions. A minimum number of confirmations is also required for funds to be considered fully confirmed. These factors can affect the time it takes for an order to complete.
Network Conditions and Delays
When you are depositing and receiving Swap order funds, each of these transactions is handled by their corresponding network. Depending on network conditions, your Swap order may take more or less time to complete.
For example: you place a Swap order for BTC -> ETH. If you deposited bitcoin (BTC) at a time when the Bitcoin network is experiencing congestion, it may take longer than usual for us to receive it.
In this situation, no action is required on your part. Once your BTC funds are confirmed, your ETH will be on its way to your Wallet. Your order will complete as soon as the ETH transaction is confirmed by the network.
Swap uses priority transaction fees which helps make sure your exchange transactions confirm as quickly as possible.
Minimum Number of Confirmations
Each asset available to exchange on Swap has a minimum number of confirmations required for a transaction to be considered fully confirmed.
BTC / BCH: 2 Confirmations
ETH: 3 Confirmations
XLM: 1 Confirmation
Blockchain has no control over cryptocurrency transaction times or confirmations. However, if your Swap order has been delayed more than 6 hours, please contact us for a status update. Please be sure to include your Order ID in your support request.
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