Why is my order delayed ?

Blockchain’s Swap feature is designed to complete your exchange as quickly as possible. However, the time it takes for your exchange to complete may vary based on network conditions.

Swap exchanges are settled on-chain. This means that we rely on each individual cryptocurrency network to send/receive funds from your wallet. In rare circumstances, the networks can become congested due to increased transaction volumes.

As a result, your exchange may take longer to complete than usual. You do not need to take any action in this case. Your exchange will be completed as soon as your transaction is confirmed by the network.

Please be advised that Blockchain has no control over cryptocurrency transaction times or confirmations. However, if your order has been delayed more than 6 hours, please contact us for a status update.

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