Lockbox devices are experiencing inconsistent connection with the Blockchain web wallet. Some functionality, such as setup, managing applications, and sending funds from the device is affected. Funds can still be received and are backed up by the 24-word recovery phrase. Updates will be communicated when the issue is resolved.
At this point you will need to set up your device with cryptocurrency applications. Follow the instructions that appear on your computer screen to proceed. When prompted, select the applications you wish to install on your device. Bitcoin is required. Installation shouldn’t take more than a minute. Once finished, take a tour, and you’ll be ready to start using your Lockbox.