How do I place a Swap order?

Users located in supported regions can place an order with Swap. Depending on your device platform, follow the steps below for web, iOS, or Android to get started.

On Web

  1. From the main menu, navigate to Swap.
  2. You will be prompted to verify your identity. This article describes the verification process. If your identity is already verified, you can skip this step.
  3. Choose between the two currencies you want to exchange. Swap currently lets users exchange between Bitcoin (BTC), Ether (ETH), Bitcoin Cash (BCH), and Stellar lumens (XLM).
  4. Enter the amount you want to exchange. If you want to exchange the minimum or maximum amounts available for a specific currency and sub-wallet, you can click Min or Max. A quote will be automatically calculated to show how much you will receive based on the current exchange rate. This will change depending on the market price at the time of your transaction.
  5. Click Swap to continue.
  6. Review your order details. If they are correct, click Confirm Exchange Order.
  7. Track your Swap order progress in the Order History tab.

On iOS

  1. From the bottom menu, tap Swap.
  2. You will be prompted to verify your identity. This article describes the verification process. If your identity is already verified, you can skip this step.
  3. Choose between the two currencies you want to exchange. Swap currently lets users exchange between Bitcoin (BTC), Ether (ETH), Bitcoin Cash (BCH), and Stellar lumens (XLM).
  4. Enter the amount you want to exchange. A quote will be automatically calculated to show how much you will receive based on the current exchange rate. This will change depending on the market price at the time of your transaction.
  5. Tap Exchange.
  6. Review your order details. If they are correct, tap Confirm Swap.
  7. Track your Swap order progress by choosing Order History in the Swap menu.

On Android

  1. From the top left, tap to open the main menu.
  2. Tap Swap.
  3. You will be prompted to verify your identity. This article describes the verification process. If your identity is already verified, you can skip this step.
  4. Tap Swap Now.
  5. Choose between the two currencies you want to exchange. Swap currently lets users exchange between Bitcoin (BTC), Ether (ETH), Bitcoin Cash (BCH), and Stellar lumens (XLM).
  6. Enter the amount you want to exchange. A quote will be automatically calculated to show how much you will receive based on the current exchange rate. This will change depending on the market price at the time of your transaction.
  7. Tap Exchange.
  8. Review your order details. If they are correct, tap Confirm Swap.
  9. Track your Swap order progress in Order History.

The time it takes for your Swap order to complete will vary based on network conditions. For questions about placing a Swap order or an existing order, please reach out to us here. For existing orders, please make sure to include your Order ID in your support request.

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