Why can't I withdraw my crypto?

This article is for withdrawal holds on purchases made via credit/debit cards. For information on withdrawal holds for purchases made via ACH instant transfer, please see here.

 

What is the 3-day holding period?

When you buy crypto with a card, there is a short delay between the funds leaving your account and arriving in ours. Since Blockchain.com partners with various payment service providers in different geographic regions, the timing will vary according to your location. While we wait for your funds to arrive, there's a few things you should know:

  • Your account will be instantly credited with the amount purchased—allowing you to sell, swap or start earning rewards straight away.
  • If you'd like to send or withdraw your funds, please wait 3 days for the holding period to complete before doing so. The holding period is designed to protect you from fraud if your debit/ credit card was lost or stolen.
  • You will receive an email from us when we've received your funds and the holding period is finished.


Why is there a hold period?

To protect your account and to ensure the integrity of our trading system, we may place a hold on funds leaving the platform - particularly if you purchases crypto using a card or if we detect abnormal activity or security concerns with your account. The hold period will only apply to recent trades, you are still able to withdraw or send other funds in your account.


Can I expedite my withdrawal?

At this time there is no way for you to speed up your withdrawal nor can you cut down on the holding period. As we improve our products and security we hope to make it possible for most customers to have a better experience.

You will receive an email from us when the holding period has finished. 

Was this article helpful?
19 out of 62 found this helpful
Have more questions? Submit a request

Comments

Article is closed for comments.