Why can't I withdraw my crypto?

This article is for withdrawal holds on purchases made via credit/debit cards. For information on withdrawal holds for purchases made via ACH instant transfer, please see here.

What is the 3-day holding period?

If you recently bought crypto, your purchase may be subject to a holding period of up to 3 days.

During this time, you will still be able to use your recently purchased funds to

  • Sell your crypto into cash (GBP, EUR or USD wallet)

  • Use the funds (whether crypto or cash) to trade or swap within your Trading Account. 

  • Hold your crypto

However, during the hold period these funds will not be available to withdraw from your cash (GBP, EUR, or USD) wallet or Trading Account.

Why is there a hold period?

To protect your account and to ensure the integrity of our trading system, we may place a hold on funds leaving the platform - particularly if you purchases crypto using a card or if we detect abnormal activity or security concerns with your account. The hold period will only apply to recent trades, you are still able to withdraw or send other funds in your account.

For credit card orders, in order to serve more customers we implement this hold period so that funds have time to clear. Rest assured, your purchase went through and your funds will be available for withdrawal as soon as the holding period is up!

Can I expedite my withdrawal?

At this time there is no way for you to speed up your withdrawal nor can you cut down on the holding period. As we improve our products and security we hope to make it possible for most customers to have a better experience.

You will receive an email from us on completion of the holding period.

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