Sending to and from the Trading Wallet

Your Wallet allows you to easily transfer crypto between your Wallets and your Trading Wallet. To enable this in your Wallet, all that is required is to complete Silver level identity verification. Once your Silver level verification has been approved, you will see each currency’s Trading Wallet available to select as the source (“From”) or destination (“To”) when sending a transaction in your wallet.

To send crypto from your Wallet to your Trading Wallet, simply hit Send, choose the wallet or sub-wallet containing the crypto you wish to send in the From field, and select that currency’s Trading Wallet in the To field.

To send crypto from your Trading Wallet to your wallet, simply hit Send, choose the Trading Wallet with the crypto you wish to send in the From field, and select that currency’s wallet or sub-wallet in the To field.

When you transfer crypto between your Wallet and your Trading Wallet, this is an on-chain transaction. This means that it must be confirmed on the respective cryptocurrency’s network, and the time this takes is dependent on current network conditions. This typically takes an hour or less, but it can take longer, especially during times of network congestion. We do everything we can to reduce the time this takes, but it is ultimately dependent on current network conditions, which are constantly fluctuating. If you’ve transferred between your wallet and Trading Wallet and the transaction has not been completed within 2 hours, please contact our Support Team and we’ll be happy to assist you.

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