To ensure efficient support and troubleshooting, each Swap order you place is assigned a unique Transaction ID. This alphanumeric identifier is crucial for referencing and resolving any issues related to your order. Here's everything you need to know about your Transaction ID:
What is the purpose of my Transaction ID?
Your Transaction ID serves as a reference point for our support team when addressing any concerns or problems with your Swap order. By providing your Transaction ID, you enable us to quickly identify and assist you with the specific order in question.
How does the Transaction ID look like?
Your Transaction ID consists of a combination of letters and numbers, displayed in the following format: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Each character in the Transaction ID is unique and contributes to its identification.
Where can I find my Transaction ID?
On the web platform, you can easily access your swap order details by selecting the currency you received from your swap order. The most recently placed orders will be prominently displayed at the top, allowing you to view pertinent information about each order.
If you're using the mobile app, navigate to the Home page and scroll down to the Activity section. Here, you'll find a comprehensive overview of your recent account activities, including your swap orders. Simply select the specific Swap order you wish to examine to access its details.
Remember, your Transaction ID is essential when seeking support.
If you encounter any issues or require assistance regarding your Swap order, it's crucial to have your Transaction ID readily available. Including the Transaction ID in your support requests enables our team to promptly investigate and address your concerns, ensuring a swift resolution to any problems you may encounter.
Please note that Transaction IDs are exclusively used for internal purposes and cannot be utilized for any other functions.