While it's uncommon for swap orders to fail, on rare occasions, Swaps and Sells from a DeFi Wallet may fail to complete. If you encounter such an issue and the order amount has already been deducted from your DeFi Wallet, we will refund the deducted amount.
Feel free to reach out to us by contacting customer support. To expedite the process and receive accurate assistance, kindly include your Transaction ID in your support request.
Please note: While we're able to refund the order amount, we regret to inform you that we cannot refund any network fees that were incurred during the transaction. For more detailed information, we encourage you to review our user agreement.