To make sure your personal information is submitted safely, documents must be sent through the Wallet’s ID verification portal. Personal documents will only be accepted if submitted using this method.
For security reasons, we are unable to assist with verification requests sent through any other channel. This includes documents sent to us via email and support requests.
What happens if I'm asked to resubmit documents?
If you’re asked to re-submit documents, an email will be sent to you with a secure upload link.
Please use this secure upload link only; do not reply to the email with your attached documents.