There are several reasons why you may be temporarily unable to withdraw some or all of the funds held in your Blockchain.com Account, Cash, or Passive Rewards Account.
- Holding periods
- Account recovery
- Limits
Holding period
If you’ve recently purchased crypto via card or ACH, your crypto may be subject to a holding period.
- During a holding period, you cannot withdraw from your cash (GBP, EUR, or USD) account, send funds to your DeFi Wallet, or send to an external wallet.
- You can still Swap within your Blockchain.com Account, transfer to your Passive Rewards Account, or sell to your Cash Wallet (GBP, EUR, or USD, depending on your region) and use those funds for additional orders.
The duration of holding periods depends on the payment method you used to purchase.
- For card purchases, a holding period of 3 days is applied to your first order (as well as to any others placed within 3 days of the first one). Keep in mind that an order placed after the completion of the initial holding period will not be subject to a holding period. More information can be found here.
- For purchases made through ACH, the holding period is up to 7 days. You can find more information on ACH holding periods in this support article.
Account Recovery
In the event your 12 word backup phrase was recently used to recover your wallet, your verification may have been reset for security purposes. If so, you won’t be able to withdraw until we have reconfirmed your identity.
- To see if your account is verified, please navigate to Settings > Account Limits and make sure that “Full Access” level is displayed.
- If you do not have “Full Access” status, you'll need to proceed with Full Access verification.
- To verify for Full Access on mobile, go to Settings > Account Limits and select "Verified Level" to proceed with verification.
- Once you submit verification documents, a member of our team will review your application and we will be in contact if we need any more information from you.
Limits
If you are not verified as a Full Access customer, you won’t not be able to withdraw above the €700 ($2,000 for the US) per year. The equivalent value applies to all other currencies.
To increase your withdrawal limits, please upgrade your verification level to Full Access. More information about limits can be found here.