Recover DeFi Wallet & Blockchain.com Account (12 Word phrase)
The most effective method for account recovery is by using your Private Key (12 word phrase), which will restore both your DeFi wallets and custodial holdings in your Blockchain.com account.
If you backed up your wallet using its 12 word recovery phrase, then you can recover your funds by clicking here or by clicking Forgot Password on the mobile app. If the Continue button is inactive or you receive an “Invalid recovery phrase” error, then the recovery phrase submitted is inaccurate. This action will restore your original wallet as well as the funds it contained, including any custodial balances. You may be required to re-verify your identity in order to access your custodial balances or use custodial services like Buy/Sell, Swap and the Earn Account.
Recover Blockchain.com Account (No 12 word phrase)
Losing access to your account can be a stressful experience. However, at Blockchain.com, we understand the value of your funds and have put in place a comprehensive account recovery process for your custodial funds. It is important to remember that this process only applies to custodial funds.
Please note that the recovery process for custodial funds is currently only available through web browsers.
Depending on whether you had two-factor authentication (2FA) enabled on your account, there are two different scenarios to consider when recovering your account:
Recovering Your Blockchain.com Account Without 2FA Enabled
If you haven't enabled two-factor authentication (2FA) on your Blockchain.com account, follow these steps:
- Enter the email address linked to your account and click "Continue." You may receive an email in your inbox asking to confirm the login. Please approve and return to the previous browser to proceed with logging in.
- Click on "Forgot your password" located under the login button.
- Enter your email address to proceed with the password reset process.
- Check your inbox for an email from Blockchain.com and click the "Start Account Recovery" button.
- Return to the previous tab and select “Standard account recovery”
- Click the "Restore Trading and Rewards Account" button.
- Enter your new password and click “Recover Funds”
- Choose between your Wallet or Exchange account to open. Both accounts will have the same password.
Upon completion, the system will prompt you to activate two-factor authentication (2FA) on your account. We highly recommend enabling 2FA as it provides an added layer of security to your account. For more information on how to enable 2FA, please refer to our article.
- Congratulations! You have successfully recovered access to your custodial account.
If the 2FA of your account is enabled
If you have enabled the 2FA of your account, please follow the steps below:
- Enter the email address linked to your account and click "Continue." You may receive an email in your inbox asking to confirm the login. Please approve and return to the previous browser to proceed with logging in.
- Click on "Forgot your password" located under the login button.
- Enter your email address to proceed with the password reset process.
- Check your inbox for an email from Blockchain.com and click the "Start Account Recovery" button.
- Return to the previous tab and select “Standard account recovery”
- Click the "Restore Trading and Rewards Account" button.
- Enter the 2FA of your account - If you do not have your 2FA select "Continue without 2FA" option.
- Enter your new password and click “Recover Funds”
- Choose between your Wallet or Exchange account to open. Both accounts will have the same password.
- Congratulations! You have successfully recovered access to your custodial account.
Recovering your account will result in a new profile being created. The custodial funds from your old profile will be migrated to the new one and a new Wallet ID will be assigned. When selecting a product to launch, please note that both the Exchange and Wallet will have the same password.
For additional support, please reach out to us by clicking this link. In the field 'What can we assist you with today?', please select 'Trading Account', then 'Login Issues', and finally 'My account recovery was unsuccessful’, this will direct your request to the appropriate department and we will be able to assist you further.