Blockchain Support
English (US) Русский
Sign in Blockchain.com Wallet Status
  1. Blockchain Support Center
  2. Popular Topics

Popular Topics

Getting Started

  • Creating Your New Wallet
  • Your Wallet 101
  • My Wallet Home

Top User Questions

  • Can an address still receive funds even though it’s no longer displayed under Request?
  • Can I downgrade my wallet back to the legacy platform?
  • Can my transaction be canceled or reversed?
  • How can I receive funds to my Blockchain wallet?
  • How do I contact Blockchain support?
  • How do I get USD Digital (previously USD PAX) into my bank account?
See all 20 articles

Common issues logging in

  • I'm getting the message "Error decrypting wallet"
  • I lost my 2FA device. How do I get back into my wallet?
  • I'm getting the message "Invalid GUID"
  • I am not receiving my authorization email
  • I am not receiving SMS codes to log in
  • I enabled IP restrictions but my IP address changed and now I'm locked out

Common issues with transactions

  • My receiving/requesting address has changed
  • My Bitcoin Cash address is showing up as invalid on other platforms or wallets
  • I was expecting to receive funds but have not received them yet
  • I'm getting the error "Use total available minus fee"
Blockchain Support

©2020 Blockchain Ltd. All Rights Reserved.  Privacy Policy  |  Terms of Service