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Notice: Our support team is currently dealing with a high volume of requests and may take longer than usual to respond. Please check out our Support Center for clarification on most issues.

One ticket is all it takes! We respond to cases in the order we receive them, so creating multiple cases will delay our response and may cause your inquiry to be filtered as spam. Your inquiry is important to us and we will work diligently to tackle any outstanding problems as soon as possible.

To assist us in resolving your issue as soon as possible, please provide us with specific information regarding your request. Screenshots (in jpeg or png format only, please), exact error messages, and order/transaction IDs (if applicable) are most useful. Please do not include your password or backup phrase in your request, as doing so will put your funds at risk.

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Please select which platform is related to your issue.

Blockchain has no control over if or when a transaction confirms. This is handled entirely by the bitcoin network of miners of which we are not a part of. You can read more about pending transactions here -

As a company with a worldwide user base, is committed to supporting all of its users, regardless of language. While we encourage our users to contact us in their native languages, we ask you to please note that our support staff can offer official support only in English and Russian at this time. We apologize for any inconvenience this may cause.

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