Verifying your identity on Blockchain.com Pay is a secure process designed to protect your account and comply with regulatory standards. Follow these steps to complete your verification smoothly:
Step 1: Begin Verification While Placing Your First Order
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Get Started: If you don't have a Blockchain.com account, or if you are initiating your first Blockchain.com Pay order, you will be prompted to undergo the identity verification process. After filling an amount and verifying your email address you will see a screen titled "Get started", which outlines the following verification steps.
- Select your country of residence from the dropdown menu.
- Click on the "Continue" button to proceed.
Step 2: Enter Personal Details
On the next screen, titled "Enter personal details," you'll need to provide your first and last name, date of birth, and address.
- Ensure you enter your legal name as it appears on your ID.
- For your date of birth, use the format MM/DD/YYYY.
- Enter your address or choose to add it manually if your location is not auto-detected.
- Click "Continue" to move to the next step.
Step 3: Upload Identification Document
The following screen will prompt you to confirm your identity. The types of identification accepted may vary by country.
- Be prepared with a government-issued ID. Commonly accepted forms include a Passport, National Identity Card, or a Valid Driver’s License.
- It is important to note that the verification process is designed to be quick, typically taking less than 2 minutes.
- Click "Continue" and follow the on-screen instructions to upload your ID photograph and take a selfie for verification.
Step 4: Submit Application
After uploading your documents, you'll see a screen confirming that your application has been submitted.
- The system is now verifying the information you've provided. This process generally takes less than 2 minutes.
- Stay on the page while the verification is in progress. You'll be automatically notified upon completion.
Step 5: Verification Complete
You will see a confirmation screen indicating that your identity verification is now complete.
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- Congratulations on successfully completing the verification process! You may now proceed with your purchase.
- This is a one-time verification process, and you won't have to go through it again for future transactions on BC Pay.
If you encounter any issues and the verification isn't successful:
Please refer to our dedicated support article, for detailed guidance on how to resolve common issues.