If you have lost your Wallet password or 12-word backup phrase, our partners may be able to assist in unlocking your wallet.
Wallets are non-custodial, meaning our staff cannot view or access your funds, and passwords & backup seeds are not stored on our servers; they remain encrypted on your device.
You can learn more about the wallet here.
Services include:
- Lost password recoveries
- Backup seed recoveries
- Encrypted file recoveries
Please note, this service is only chargeable only upon the successful recovery of assets. All customers must undergo identification checks before recovery procedures can proceed.