If you have encountered issues depositing crypto into Trading account and encountered any of the following issues, we may offer a recovery service for a fee.
- Deposited a supported cryptocurrency on an unsupported network.
- Deposited an ERC20 token into your account which is not visible.
- Deposited an asset that required a memo.
To determine which type of account you are using please click the links below:
Please note, this service is only chargeable only upon the successful recovery of assets. All customers must undergo identification checks before recovery procedures can proceed.
If you think you are using the Wallet then please contact us here instead.