If your verification has been rejected, it may be due to one or a combination of the following reasons:
-
Expired, Damaged or Invalid Documents: The uploaded document could be damaged, may have expired or is deemed invalid for the verification process.
-
Profile and Document Mismatch: There may be inconsistencies between the information provided in your profile and the details on the submitted document.
-
Incorrect or Missing Date of Birth: Your date of birth might be incorrect or missing from the submitted information.
-
Underage Customer: If you are under 18 years old, you may not meet the age requirements for verification.
-
Unsupported Country or State: Your country or state may not be currently supported for the verification process.
-
Existing Verified Account: It's possible that you already have a verified Blockchain.com account under a different email address.
Unfortunately, we are unable to provide specific details about individual applications or the exact reasons for rejection. We apologise for any inconvenience this may cause.
If conflicting information cannot be resolved, your submission will be rejected. In such cases, you will be unable to repeat the ID verification process or utilise our exchange using the same wallet.
However, please note that you will still send, receive, and store your crypto using your Wallet, regardless of the verification status.
If you have any questions - please feel free to contact our support team.