Have a security concern?

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Verify a communication

Is this email really from Blockchain.com?

Verify the sender's email address against our official Blockchain.com email addresses.

If the sender is not listed, stop communicating with them. Do not click links or open attachments.

Learn how to recognize and avoid scams → 

If you believe the email is fraudulent, report it to us → 

Is this social media account really Blockchain.com?

Blockchain.com will never text you or initiate contact through social media or messaging apps.

If the account is not one of our official accounts, stop communicating with it. Do not open links or attachments and do not share sensitive information.

If you have shared sensitive information, contact your bank or local authorities where appropriate.

Report the account to us → 

Was this phone call really from Blockchain.com?

Blockchain.com will NEVER call you or initiate contact to suggest crypto services.

If someone contacts you claiming to represent Blockchain.com, hang up and block the number.

If you shared sensitive information, contact your bank or local authorities where appropriate.

Report the call to us → 

Something happened

My account has been restricted

If your account is temporarily restricted, provide any information we request in-app. This will help resolve the issue much faster.

If you need help with any issues relating to this, get in touch with our team.

Someone helped me create or manage my wallet

Blockchain.com will NEVER create or register a wallet on your behalf.

If someone else used your personal details to set up an account or wallet, consider the account compromised and contact us immediately.

Never share your personal details with anyone offering to "help" you trade.

Contact our Support Center → 

Someone asked me to pay to unlock my account or funds

Blockchain.com will NEVER ask you to pay a fee to "unblock" your account or "unfreeze" your funds.

Do not pay, open links, or download attachments. Stop communicating with the person who contacted you.

Anyone asking for "clearance fees" or "taxes" to release crypto is an impersonator.

Report it to us → 

I think my account or wallet was compromised

If you notice unauthorized activity, contact us as soon as possible.

If someone helped create your wallet or traded on your behalf, your account may be treated as compromised.

Contact our Support Center → 

Someone offered to recover my stolen crypto

Blockchain.com does not provide or endorse stolen-fund recovery or stolen-fund tracking services.

If someone claims they can recover your stolen crypto for a fee, stay alert and do not pay upfront.

Never share your password or 12-word Recovery Phrase. A public wallet address may be used for transaction verification.

If you are a victim of a crypto-related scam, contact your local law enforcement directly.

Common Crypto Scams to Watch Out For

Select a scam type below to learn how it works, what to look out for, and how to protect yourself.

Common Crypto Scams

› Impersonation scams

How it works: A scammer pretends to be a Blockchain.com employee and contacts you via email, phone, or social media.

Red flags:

  • We will never call you or message you on social media.
  • Official Blockchain.com emails end in @blockchain.com or @blockchain.info.

What to do: If in doubt, report it through our Support Center →

› Phishing emails and fake websites

How it works: Scammers send fake emails pretending to be Blockchain.com, asking you to reset your password or click a link to verify your account.

Red flags:

  • You receive an unexpected request to log in.
  • The email appears in your spam or junk folder.
  • The sender's address looks slightly different.

How to protect yourself:

  • Never click suspicious links.
  • Consider bookmarking www.blockchain.com.
  • Verify the sender's email by checking the email headers.
Learn how to recognize and avoid crypto scams →
› Fake investment and "unlock your funds" scams

How it works: Scammers promise high returns through an investment scheme or claim you must pay a fee or tax to unlock crypto.

Red flags:

  • They claim to represent an official government agency.
  • They ask for payment upfront to release your funds.
  • The offer seems too good to be true.

Blockchain.com will NEVER ask you to pay taxes or fees to access funds.

Report it through our Support Center →
› Fake refund and recovery services

How it works: Scammers claim they can recover lost crypto or refund money after a scam. They may pose as Blockchain.com representatives and demand upfront payment.

The truth: Blockchain.com does not have the ability to recover cryptocurrency lost through fraudulent activity or scams.

› Romance scams

How it works: A scammer builds a fake online relationship with you and eventually asks for money or access to your wallet.

Red flags:

  • They quickly profess love or create a sense of urgency.
  • They claim to have a financial emergency or ask for help investing.

Never send money or share wallet details with someone you have not met in person.

› Money transfer scams

How it works: Someone asks you to transfer money on their behalf or share your account access to process transactions.

Processing payments for someone else can create legal and financial risks.

What to do: Never process payments for someone else.

Report it through our Support Center →
› Platform clones and fake apps

How it works: Scammers create fake versions of Blockchain.com's website or mobile app to steal your login credentials.

Red flags:

  • URLs that look similar but slightly different.
  • Emails directing you to unofficial login pages.
  • Apps offered outside official app stores.

How to protect yourself:

› Recovery room scams

How it works: Scammers target people who have already lost funds, pretending to offer specialized services to recover them.

Red flags:

  • Someone claims to be from Blockchain.com and offers to recover your lost crypto.
  • They demand upfront legal, tax, or administrative fees.
  • They create urgency and pressure you to act quickly.

Blockchain.com will NEVER contact you to offer fund recovery services.

Contact our Support Center directly →

Other Types of Crypto Scams

› Blackmail scams

Scammers threaten to release private information unless you send them crypto.

What to do: Ignore and report these threats. Never engage or send funds.

› Fake exchanges

Fraudsters create fake crypto exchanges that look like legitimate platforms but steal deposits.

What to do: Only use well-known exchanges and double-check URLs before logging in.

› Fake airdrops

Scammers promise "free crypto" in exchange for private keys or personal information.

What to do: Never share private keys or Recovery Phrases.

› Clipboard malware

Malicious software can modify copied wallet addresses, replacing them with the scammer's address.

What to do: Always double-check wallet addresses before sending crypto.

› XLM transaction scams

Fraudsters use malicious links in the MEMO field of XLM transactions to trick users into clicking harmful links.

What to do: Never click suspicious links in transaction details.

› SIM swap attacks

Attackers take control of your phone number to bypass 2FA and steal account access.

What to do: Use app-based 2FA instead of SMS authentication and contact your mobile provider for additional security.

› Pump and dump schemes

Fraudsters artificially inflate a coin's price, encouraging users to buy before they sell their holdings, causing the price to fall.

What to do: Avoid hype-based investment decisions and do your own research before buying crypto.

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