Have a security concern?

Use this guidance on how to keep your account safe and report any suspicious activity.

Please confirm if this email is legit Blockchain.com communication?

Your security is our top priority. Please follow these steps to ensure you are communicating with us safely:

1. Verify the sender’s address against our official list of verified email addresses.

2. If an email comes from a source not on our list, stop all communication immediately. Do not click on any links or open any attachments.

3. We are committed to shutting down fraudulent accounts and protecting our community. You can learn more about how to identify and report phishing here.

4. Learn more about how to spot and avoid scams.

I was contacted via phone call

Blockchain.com will NEVER call you, or initiate contact suggesting crypto services. 

1. Hang up immediately: Do not engage with the caller or trust their claims.

2. Block the number: Use your phone settings to prevent further contact.

3. Secure your data: If you have already shared sensitive information, contact your bank and local authorities immediately.

If you have relevant information that we can use to report and stop such fraud contact us via this form: here. 

I was contacted on social media

Blockchain.com will NEVER text you, or initiate contact through social media or messaging apps.  

1. Check the list of our official social network accounts here.
2. Immediately stop any communication if you were contacted from an unlisted social media account.Do not open links or attachments sent to you.
3. Do not trust, or share any sensitive information with such person. Contact your bank and the authorities if you have shared any personal information.
4. We are dedicated to turn down any fraudulent social media account. To do so, provide us with a screenshot of the fraudulent profile, or a link to that website.
5. Contact us via this form: here.

Someone used my email address to create a Blockchain.com account

If you’ve received a notification about an account creation that you didn’t initiate, it’s understandable to feel a bit uneasy. The good news is that as long as you don't interact with the email, your information remains secure.

Here is how you should handle the situation:

1. Do not click "Confirm" or any other buttons within the email. Without your explicit verification, the account cannot be fully activated.
2. To stop receiving unsolicited verification emails in the future and learn more, follow this link: Here
3. Remember that without completing a full identity verification (KYC), no one can deposit or withdraw government-issued currency (fiat) using your email address.

If by mistake you have confirmed the registration email, contact us via this form. We will make sure to take down that account.

Someone helped me registering an account and trading

Blockchain.com will NEVER create or register a wallet on your behalf

If someone else used your personal details to set up an account for you, please follow these steps:

1. Consider the account compromised: For your safety, this account is no longer secure and must be closed immediately.

2. Contact our team immediately through this form so we can investigate and protect your information.

Keep in mind, that scammers often claim to have created a wallet with funds when no such account or balance exists.

Remember: Never share your personal details with anyone offering to "help" you trade.

Contact us via this form to shut down the compromised account.

I am told to pay to unblock my account, or frozen funds

Blockchain.com will NEVER ask you to pay a fee to "unblock" an account or "unfreeze" funds. 

If you receive a request for payment to access your money, please follow these safety steps:

1. Do not pay any fees, open links, or download attachments. Immediately stop any communication.
2. Only trust messages from our official email and social media accounts.
3.  We are dedicated to preventing fraud. If you have been targeted, please follow the guidance:
   • How to report the phishing emails?
   • How to report a fraudulent social media account?
   • I was contacted via phone

Note: Any person or site asking for "clearance fees" or "taxes" to release your crypto is an impersonator.

I am contacted by a crypto recovery agency after fraudulent activity

Blockchain.com does not provide or endorse any "stolen fund recovery", or "stolen fund tracking" services.

If a company or individual claims they can recover your stolen crypto for a fee, please stay alert since fraudulent impersonators are often targeting previous victims of fraud. Mind, that:

1. Legitimate services will never ask for a "clearance fee" or "tax" to return your funds. Never pay upfront.
2. Do not share personal information, passwords, or 12-word recovery phrases. At most, a public crypto wallet address is the only information required for transaction verification.
3. We recommend cooperating directly with your local law enforcement.

Blockchain.com partnerships with a third party company and offers lost crypto recovery due to lost password, or other account access issues. However, do not offer stolen fund recovery.

My account is compromised

Blockchain.com does not provide fund recovery services. If someone claims otherwise, it’s a scam.

Contact our team if you have noticed  an unauthorised activity in your wallet via this form. 

If you were assisted during the creation of the wallet, or someone was trading on your behalf - such account is treat as compromised. 

Our team will immediately take all the necessary precautions on your account.

Contact us via this form.

Official email addresses and social media accounts

We only communicate through these verified social media channels:

How to report the phishing emails?

In order to turn down phishing and scam emails we need to collect the email headers to verify the sender’s true identity.

How to collect the email headers?

• Gmail Instructions Check the video and the article
• Outlook Instructions

Once you obtained the necessary information, contact support here

Contacting legal authorities

At Blockchain.com, we are dedicated to preventing fraud and maintaining a secure ecosystem for all our users. We take all reports of illicit activity seriously and are fully committed to cooperating with legal authorities. We will provide all necessary assistance and relevant information to law enforcement during their official investigations.

Please note: If you have been a victim of a crypto-related scam, you must contact your local authorities or law enforcement agency directly to file an official report.

While we act as a cooperative intermediary by providing data to authorized officials, we cannot initiate or manage legal claims on behalf of individuals.

For more details on our policies and how we work with law enforcement, please visit our Legal Center.

Make sure your account is safe

1. Your Recovery Phrase, Private Key, password, and Wallet ID are confidential and should never be shared with anyone—including individuals claiming to represent Blockchain.com. 
2. Emails from Blockchain.com will always end in @blockchain.com or @blockchain.info.
3. We will NEVER call or text you, or initiate contact through social media or messaging apps.
4. For additional protection, we strongly recommend enabling Two-Factor Authentication (2FA) to add an extra layer of security to your account.

5. Never download Blockchain.com mobile apps from unofficial sources. Only use these verified links:

   Android: Google Play Store
   iOS: Apple App Store