As with any financial product, you are responsible for protecting yourself from scams and phishing attacks. Scammers use various tactics to trick users into revealing sensitive information or transferring funds.
🔹 Critical Security Reminder
Your Recovery Phrase, Private Key, password, and Wallet ID are confidential and should never be shared with anyone—including individuals claiming to represent Blockchain.com.
🔹 Strengthen Your Account Security
For additional protection, we strongly recommend enabling Two-Factor Authentication (2FA) to add an extra layer of security to your account.
📌 Common Crypto Scams to Watch Out For
1️⃣ Impersonation Scams
🔹 How it works: A scammer pretends to be a Blockchain.com employee and contacts you via email, phone, or social media.
🔹 Red flags:
✔️ We will never call you or message you on social media.
✔️ Official Blockchain.com emails always end in @blockchain.com or @blockchain.info.
🔹 What to do:
👉 If in doubt, report it through our Support Center.
2️⃣ Phishing Emails & Fake Websites
🔹 How it works: Scammers send fake emails pretending to be Blockchain.com, asking you to reset your password or click a link to verify your account. These emails often lead to fake websites spoofing Blockchain.com (or other financial institutions) while ultimately stealing your login credentials.
🔹 Red flags:
✔️ You receive an email asking you to log in, but you didn’t request it.
✔️ The email is in your spam/junk folder—this can be a sign of phishing.
✔️ The sender's email looks slightly different from official Blockchain.com addresses.
🔹 How to protect yourself:
👉 Never click suspicious links. Always type www.blockchain.com directly into your browser.
👉 Verify the sender’s email by checking the email headers. Learn how here.
3️⃣ Fake Investment & "Unlock Your Funds" Scams
🔹 How it works: Scammers promise high returns on an investment scheme or claim you must pay a fee/tax to unlock a large sum of crypto.
🔹 Red flags:
✔️ They claim to be from an official government agency (like the SEC).
✔️ They ask for payment upfront to “release” your funds.
✔️ The offer seems too good to be true.
🔹 What to do:
👉 Blockchain.com will NEVER ask you to pay taxes or fees to access funds. If you receive such a request, report it immediately through our Support Center.
4️⃣ Fake Refund & Recovery Services
🔹 How it works: Scammers claim they can recover lost crypto or refund money from a scam. They often pose as Blockchain.com representatives and demand upfront payment before disappearing with your funds.
🔹 The truth:
🚨 Blockchain.com does not provide fund recovery services. If someone claims otherwise, it’s a scam.
5️⃣ Romance Scams
🔹 How it works: A scammer builds a fake online relationship with you, then asks for money or access to your wallet.
🔹 Red flags:
✔️ They quickly profess love or urgency.
✔️ They claim to be in a financial emergency or need your help investing.
🔹 What to do:
👉 Never send money or share wallet details with someone you haven’t met in person.
6️⃣ Money Transfer Scams
🔹 How it works: Someone asks you to transfer money on their behalf or share your account access to process transactions.
🔹 Why this is dangerous:
🚨 This is a violation of anti-money laundering laws and could put you at legal risk.
🔹 What to do:
👉 Never process payments for someone else. If in doubt, report it to our Support Center.
7️⃣ Platform Clones & Fake Apps
🔹 How it works: Scammers create fake versions of Blockchain.com’s website or mobile app to steal your login credentials.
🔹 Red flags:
✔️ URLs that look similar but slightly off (e.g., b1ockchain.com or blockchain.io).
✔️ Emails directing you to unofficial login pages.
✔️ Fake apps found outside official app stores.
🔹 How to protect yourself:
👉 Only download the Blockchain.com Wallet from official stores:
- Android: Google Play Store
- iOS: Apple App Store
🚨 Always verify that you're on the correct website: https://www.blockchain.com.
8️⃣ Recovery Room Scams
🔹 How it works: Scammers target individuals who have already been victims of investment scams, pretending to offer “specialized” services to recover lost funds. They pose as employees of Blockchain.com or other financial institutions or government agencies and demand legal, tax, or administrative fees upfront—then disappear.
🔹 Red flags:
✔️ Someone claims to be from Blockchain.com and offers to recover lost crypto.
✔️ They demand upfront payment for legal or administrative fees.
✔️ The scammer creates urgency to get you to act quickly.
🔹 How to protect yourself:
👉 Blockchain.com will NEVER contact you to offer fund recovery services.
👉 Be skeptical of anyone claiming they can recover lost crypto.
👉 Never pay upfront fees—legitimate recovery services do not ask for payment in advance.
👉 Verify all communications by contacting our Support Center directly.
🚨 Other Types of Crypto Scams to Watch Out For
Scammers use many different tactics to deceive users. Here are some additional threats to be aware of:
🔹 Blackmail Scams
- Scammers threaten to release private information unless you send them crypto.
- What to do: Ignore and report these threats—never engage or send funds.
🔹 Fake Exchanges
- Fraudsters create fake crypto exchanges that look like legitimate platforms but steal deposits.
- What to do: Only use well-known exchanges and double-check URLs before logging in.
🔹 Fake Airdrops
- Scammers promise “free crypto” in exchange for your private keys or personal information.
- What to do: Never share private keys or recovery phrases—real airdrops don’t ask for them.
🔹 Clipboard Malware
- Malicious software modifies copied wallet addresses, replacing them with the scammer’s address.
- What to do: Always double-check wallet addresses before sending crypto.
🔹 XLM Transaction Scam
- Fraudsters use a malicious link in the MEMO field of XLM transactions to trick users into clicking harmful links.
- What to do: Never click suspicious links in transaction details.
🔹 SIM Swap Attacks
- Attackers take control of your phone number to bypass 2FA and steal account access.
- What to do: Use app-based 2FA instead of SMS authentication and contact your mobile provider for added security.
🔹 Pump & Dump Schemes
- Fraudsters artificially inflate a coin’s price, convincing users to buy in before they sell off and crash the price.
- What to do: Avoid hype-based investment decisions—do your own research before buying crypto.
📌 Additional Security Tips
- Emails from Blockchain.com will always end in @blockchain.com or @blockchain.info.
- We will NEVER call or text you, or initiate contact through social media or messaging apps.
- Do not open links or attachments from unknown emails.
- Check email headers to verify the sender’s true identity.
📌 How to verify email headers:
🔹 Only Download Our Apps from Official Sources
🚨 Never download Blockchain.com mobile apps from unofficial sources. Only use these verified links:
✔️ Android: Google Play Store
✔️ iOS: Apple App Store
📌 Official Blockchain.com Contacts
🔹 Verified Email Addresses
Always check the sender before responding to any email. Our official emails include:
✔️ newsletter@email.blockchain.com
✔️ notify@wallet-tx.blockchain.com
✔️ notify@exchange-tx.blockchain.com
✔️ no-reply@blockchain.info
✔️ support@blockchain.com
✔️ exchange-support@blockchain.com
✔️ salesforce@blockchain.com
✔️ prime@blockchain.com
✔️ surveys@blockchain.com
🔹 Official Social Media Accounts
We only communicate through these verified social media channels:
✔️ Facebook: facebook.com/blockchain
✔️ Twitter Support: twitter.com/AskBlockchain
✔️ Twitter Main: twitter.com/Blockchain
✔️ Twitter Institutional: twitter.com/blockchainINSTL
✔️ LinkedIn: linkedin.com/company/blockchain
✔️ Telegram: t.me/blockchain
✔️ Reddit: reddit.com/user/blockchainwallet
✔️ Bitclout Support: bitclout.com/u/AskBlockchain
✔️ Bitclout Main: bitclout.com/u/blockchain
📌 More Security Resources
🔹 Understanding Public & Private Keys
🔹 How to Enable Two-Factor Authentication (2FA)
🔹 Blockchain.com Legal Center
🚨 If you suspect fraud, report it immediately in the Blockchain.com Support Center.