I am experiencing an error message while logging in

At Blockchain.com, our engineering teams are dedicated to providing a seamless experience. We recently deployed several updates to resolve the majority of reported technical issues. If you are still experiencing difficulties, please follow the troubleshooting steps below.

Troubleshooting Steps

Web Wallet troubleshooting

Mobile Wallet Blockchain.com App:

1. Open your device’s app store (Google Play Store or Apple App Store).

2. If an update is available, tap Update to install the latest version.

3. Restart the app and log in to your account.

Tip: If the mobile app persists in failing, we recommend attempting to log in via a web browser on a laptop or PC. This helps determine if the issue is specific to your mobile device. The engineers will require this information while troubleshooting any error.

How to Report a Persistent Error

If you are currently unable to log in due to an error or a "loading phase" hang, we want to hear from you immediately. To help our engineers resolve your case quickly, please follow these steps:

• Provide Details in as much detail as possible. Please include:

  • Whether your account was created before or after 2016.

  • The specific device and app version you are using.

  • The exact error message displayed.

• Attach a Screenshot: Providing a visual of the error is the most effective way for our team. Please attach a screenshot in JPEG or PNG format.

• Submit your request via our Login error report.

We appreciate your continued cooperation and patience.

Resolved and Monitored Login Errors

While most reported issues have been successfully resolved, we anticipate that a small number of users may still encounter errors. If you experience any persistent or unidentified issues, please Login error report so we can investigate.