Trading Account Withdrawal Holds

If you recently bought crypto with a credit or debit card, your purchase may be subject to a holding period of up to 3 days. If you recently bought crypto or deposited via ACH instant transfer, the funds may be subject to a holding period of up to 14 days. During this time, you will still be able to use your recently purchased crypto to:

  • Sell your crypto into cash (GBP, EUR or USD wallet)
  • Use that cash to fund additional orders 
  • Swap from one crypto to another in your Trading Account

However, these funds will not be available to withdraw from your cash (GBP, EUR, or USD) wallet or send to your Private Key Wallet or external address.

When are holds applied?

If you purchased crypto via card or if we detect security issues or abnormal activity on your account, we may place up to a 3-day holding period on your recent crypto purchase for security purposes. For credit card orders, this is done to give the funds time to clear so that we can accept more card payments and serve more customers. If you recently bought crypto or deposited via ACH instant transfer, the funds may be subject to a holding period of up to 14 days. If This hold period for funds from ACH transfers is necessary so that funds have time to clear. Rest assured, your funds will be available for withdrawal as soon as the holding period is up!

Can I expedite my withdrawal?

At this time we don’t have any way for you to speed up your withdrawal or cut down on the holding period. As we improve our products and security we hope to make it possible for most customers to have more seamless experiences with the product.

For now, though, we’ve implemented a hold period of up to 3 days for card orders and 14 days for ACH deposits and orders, which are designed to protect you, your funds, and our funds from fraud. It’s a common practice in the digital asset space, but one that makes security a top priority. You will receive an email from us on completion of the holding period.

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