When you place a Swap order, it's essential to stay informed about its progress. The status of your Swap order provides valuable insights into its current stage within the exchange process. Here's a breakdown of the different order statuses and what they mean:
In Progress: This status indicates that you have successfully placed a Swap order, and it is currently awaiting completion. Rest assured that our system is working diligently to process your order.
Complete: Congratulations! Your Swap order has been successfully executed, and the new funds you acquired through the exchange are now safely deposited into your wallet.
Expired: If your Swap order couldn't be fulfilled within the designated timeframe, it may have expired. This can occur due to network congestion or if your transaction was rejected by the network. Don't worry, though—the funds you intended to exchange will be automatically returned to your wallet, and you can initiate a new Swap order whenever you're ready.
Failed: In some cases, a Swap order may fail to complete successfully. There could be various reasons for this, including volatile cryptocurrency market movements or the order value fluctuating beyond the predefined limits. If you encounter a failed order, please reach out to our support team, and we'll assist you in troubleshooting the issue.
If you have any questions or need assistance regarding an expired or failed order, our dedicated support team is ready to help. Simply contact us here, and we'll promptly address your concerns. We're committed to ensuring a smooth and reliable swapping experience for you.