Blockchain.com strives to provide high quality service to you as our customer, and to provide products and services that comply with applicable rules, laws, and regulations.
Please remember that you need to have a previously created support ticket for our support center to submit a complaint.
If you've previously sent a ticket to our Support Center about an issue and find that the issue has not been resolved to your satisfaction, you can escalate the matter by beginning our complaint escalation process using this Form.
Please be sure to include as much detail as possible, so our team can appropriately research your issue and can provide an appropriate response.
What happens next
Once you've completed all the details and submitted your complaint in the form, you will receive a confirmation email that we received your inquiry.
After we investigate, we will respond as quickly as we can. Blockchain.com is committed to resolving and providing a substantive response to customer complaints and will make every effort to arrive at a satisfactory solution.