Unfortunately, we are unable to help recover or reset passwords. This is not a matter of policy; this is due to the very way the file encryption is designed. If you’ve forgotten your password, please try every possible password combination you may have used when you created your wallet, bearing in mind punctuation and capitalization.
If you backed up your wallet using its recovery phrase, then you can recover your funds by going to this link and clicking "Recover via Recovery Phrase" button. If the "Continue" button is inactive or you receive an “Invalid Recovery Phrase” error, then the recovery phrase submitted is inaccurate. This action will restore your original wallet as well as the funds it contained, including any custodial balances. You may be required to re-verify your identity in order to access your custodial balances or use custodial services like Buy/Sell, Swap and the Rewards Account. Keep in mind that this process will not restore funds stored in any Imported Addresses.
If you do not have the correct password or an accurate recovery phrase, then access to the wallet and any funds contained in your DeFi Wallet have been lost.